The new Support Area is here

New Support Area

The new Support Area is here

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We’ve got exciting news for you: Our brand new eDreams ODIGEO Connect Support Area is here and it will be your way of contacting us in case you need support about eDreams ODIGEO Connect.

Being able to help our customers is our outmost priority. In order to do so, we constantly collect feedback and develop new ways of supporting you and guiding you towards success.

In fact, from now on, you will be able to use our eDreams ODIGEO Connect Support Area directly from the Extranet. You only need to login and click on “Contact us” in the left hand menu (just look for the phone icon!). 

You can use the eDreams ODIGEO Connect Support Area for requesting assistance about any topic related to your property profile.

Here’s a few examples:

  • Request support about a specific reservation coming from eOC (have your booking code ready)
  • Get assistance with your content (upload pictures, update calendar, load promotions, etc.)
  • Obtain help if you’ve changed Channel Manager and you need us to switch it
  • Request useful commercial advice from our market experts in-house
  • Get help with creating or updating your room types and rate plans

Creating a request is faster than writing an email. It’s also very easy as we guide you through the process with a structured form. Remember to add as much information as possible so that we can quickly prioritise and solve your request.

As always, we’re committed to provide you with best in class assistance and this new improvement will speed up the whole process and will allow us to better support you.

If you have any feedback about our Support Area, please let us know in the comments!