Follow our tips to amaze your guests with wellness, luxury, flexibility and personalization, providing an experience that they will never forget.
Tip #1: Treat them well
Treats are nice, we all like them. As a hotelier, you are an experience provider, and special gifts are definitely something you can use to impress your guests. What they usually find in their rooms is the standard minibar, which has also an extra cost. It is time to start offering something different than the usual (sometimes for free as well!): How about a nice welcome box? You could provide a branded one with toothbrush, toothpaste, nice soaps or even first aid mini kits. Back to the minibar, food is always appreciated! A welcome box with nice snacks and a bottle of prosecco could also be an option. Think of all the types of customers: Some could get hungry at night and won't be willing to go out. Why not surprising them with a "midnight snack" box?
Tip #2: Wellness for all
Wellness tourism has been rising for a long time and will keep growing. What you need to do as a hotelier, is to ride this wave and make the most out of it. Many properties, for example, already have their own health brand or spa, which serves as a unique selling point to market their property. You don't need to go this far if you can't though, but you can offer some health-conscious services to your guests. Did you know that you can replace your showerhead with one that infuses vitamin C? Or that you could use chromatic lights in the showers for a taste of chromotherapy? You can also use LED lights in your rooms to induce healthy sleep.
Tip #3: Let food be in the spotlight
Details are what makes or breaks your reputation. They are what customers remember and food is no exception. Your guests will recall how the server treated them, if the table was stable or not, if their food was cold. You see? Details, but very important. Eating is one of the pleasures of life, so make sure the whole experience is great. If your property doesn't have a restaurant, you can opt for a "signature breakfast": Find something unique, like local products or something typical and brand your breakfast to impress guests. As bonus points, you can think of offering a small treat upon guests' arrival, especially around meal times. Flight trips can starve you! Or a fresh welcome drink, like a homemade lemonade or orange juice, can be a very thoughtful touch.
Tip #4: Flexibility rhymes with profitability
We are going toward a more and more personalized stay for guests, which means you need to adapt to their requests as much as you can to offer them a "flexible" and unforgettable experience. Many properties already offer early check-in and late check-out (free of charge when possible); Those guests who just want to leave their luggage and take a shower will be happy. Another option of flexibility is the delivery of packages directly at the hotel. Think especially of business travellers: They will love this service as it allows them to travel lighter!
Tip #5: Pamper your guests
When staying in a property, guests want to feel pampered. It is their time away from home and they want to feel special, they want to get some luxury. This doesn't mean you need to go crazy and paint your walls with gold. Luxury can be in the smallest things. Start from the basics: Great pillows can be amazing night companions. A plate of homemade cookies in the room is also a nice touch. If you're not the creative type, with technology you can go crazy. A small voice device in the room can change the whole experience: Connect it to the smart TV and your guests will love you.
Tip #6: Pets welcome
Travelling with pets is becoming very common, and pet owners expect some sorts of amenities or attentions for their furry loved ones. Wouldn't it be nice for you to prepare food, water and toys in the room or the common areas of your property? Some hotels have even gone the extra mile by offering pets massages or organising dedicated happy hours for them to socialize. Something nice and quite easy to do, is to provide to your guests a tip list of useful information: Parks nearby, grooming services (maybe directly at the hotel!), pet-friendly restaurants.