Our step-by-step tutorials show you how to use the Extranet and all the features. Check them out!
Click any of the sections below. By clicking on the pictures, the tutorial will open fullscreen.
LOGIN AND LOGOUT
The property overview is a dashboard where you can see your property’s information at a glance and access the main features easily. You can see a summary of your reservations, calendar, room types, rate plans, promotions and content. You have also quick access to create a promotion and check your analytics.
By default, your calendar shows you a 14 days window. You can navigate and change the dates by clicking on the arrows in the upper left corner. Alternatively, you can click on the date and customize it.
To set your inventory, click on “BULK UPDATE” in the top right of the Calendar section, and then on “Set inventory”.
To update your rates, click on “BULK UPDATE” in the top right corner of the Calendar section, and then on “Rates”.
Enter the price per room to update. You can update rates for an entire range or select specific days of the week. Update after previewing the information. Your calendar will be updated with the rates that you entered.
Note: Please be careful when adding more than 2 guests rates per room, make sure the price represents the total price for the total guests. Ex. 1 guest = 100, 2 guests = 120, 3 guests = 140.
You can update your inventory by selecting the range of dates up to a year and a half. You can also deselect specific days of the week.
You can retrieve your bookings by clicking on the Reservations list section on the left side menu, or on “CHECK YOUR RESERVATIONS” from the Property Overview. You can display them by check-in date, check-out date or booked date. You can also see the name of the first guest of that reservation.
In the Rooms & Rates section, click on “Create new” and then “Create room type”. Name the room and set the maximum occupancy. In the advanced options, you can set the occupancy for children and infants as well.
In the Rooms & Rates section, click on “CREATE NEW” and then “Create rate plan”. Name the rate plan and set the meal plan. We offer a non-refundable cancellation policy on all package deals. You can also deselect room types that you don’t want to sell with this rate plan.
Attracting potential guests is easier than ever. In the Rooms & Rates section, click on “CREATE NEW” and then “Create promotion”. You can also click on “Create promotion” in the Property Overview.
In the Content section, click on the Pictures tab and then on “ADD MORE PICTURES”. You can upload one or more files. Next to the file name, you can see an icon stating if the upload was successful or had an error.
In the Content section, click on the Reception tab and you will be able to fill in information about your reception, or additional contact details if you don’t have one. This way guests will be informed before their arrival.
In the Content section, click on the Amenities tab and you will be able to select all the amenities and services that your property offers. This is particularly useful when guests filter their search. Be sure to show up!